Returns
Need to return a product? No problem. Just follow these simple steps:
- Click here to log your return.
- Drop your return at the most convenient drop-off point.
- We aim to review all returns within 14 days of receiving the parcel.
- Returns are charged at €2.95, which will be deducted from any refund processed. If your order was delivered late, you will not be charged for your return.
- Our returns period is 28 days. Unfortunately, we cannot accept returns after this period.
- Original shipping charges will not be refunded unless your return is due to a late delivery.
- Items containing helium require special handling and can only be returned under certain conditions.
If you have an account, log in, go to ‘Orders,’ and select the order you want to return. We will guide you through the process.
Once your return request is submitted, it will be reviewed, and once approved, you will receive a returns label via email.
We aim to review all requests within 5 days.
If you do not have an account, you can submit a guest return through our orders and returns portal.
Returns FAQs
We only accept items in resalable condition unless faulty. Items must be in original packaging with no signs of wear or damage.
We do not accept returns on confectionery, personalised products, helium canisters, pre-inflated balloons, pre-filled party bags, underwear, hosiery, or wigs. Fancy dress costumes including a wig can be returned only if the wig is unworn and the packaging seal is unbroken.
The returns process usually takes up to 14 working days from when the package is received, though it may take longer during busy periods such as Halloween and Christmas.
Refunds will be automatically issued to your original payment method and may take around 5 working days depending on your payment provider.